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Cancellation Right


Right of Cancellation

The purchaser has a legal right to cancel the contract for any reason at any time within 14 working days of the day after the recipient receives the goods. The purchaser shall inspect the goods immediately upon receipt and must notify the Seller within 14 working days of delivery confirming in writing or via-email if the goods are damaged or do not comply with any of the contract. If the purchaser fails to do so the purchaser shall be deemed to have accepted the goods. Goods must be returned by the purchaser and should be adequately insured during the return journey. The purchaser will receive a refund excluding delivery charges, within 28 days after cancellation. The purchaser has the right to demand an exchange or a refund on only damaged goods or non delivery of goods without any charge. The purchaser's dissatisfaction with goods specifications such as size, colour, weight, and design is not applicable. If the purchaser fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the purchaser. No refund will be given unless items are returned completely with all original packaging and receipts.

The cancellation must be sent to: AV Tour GmbH, 1210 Parkview, Arlington Business Park, Theale, Reading, RG7 4TY, or via E-Mail to